Can Dynamic Converter be used on my web site?
Dynamic Converter can easily be installed on any web site! Dynamic Converter can be installed on any web page by simply adding one line of HTML. Dynamic Converter is independent of what language your web site is written in (eg PHP, JSP or ASP), whether it is static, template or database driven, what web server your site runs on (eg Apache or IIS) or what operating system your web server runs on.
Does Dynamic Converter work with EziMerchant web sites?Yes, Dynamic Converter works with EziMerchant Pro web sites. Special installation instructions are available for how to install Dynamic Converter with EziMerchant.
Does Dynamic Converter work with Database Driven web sites?Yes, Dynamic Converter currency conversion works with database driven web sites including PHP, ASP, JSP, Perl/CGI and Cold Fusion.
Does Dynamic Converter work with Static/No shopping cart web sites?Yes, Dynamic Converter currency conversion works with static web sites.
How often are the currency rates updated?
The international currency rates are automatically updated every day. The rates are automatically updated on our server and you are not required to manually change or update the prices. As Dynamic Converter is a informational service a currency rate updated more than once each day is not necessary. If an updated international rate is not available on any given day for any reason the previous available rate will be displayed.
Where do you source the currencies from?All currencies are sourced from multiple feeds including Reuters on a daily basis. Those rates automatically update our server which then supplies your web site with the currency rates that are used for the Dynamic Converter conversion.
Do I need to change the rates myself each day?You are not required to update the rates yourself. The currency rates are automatically updated and you do not need to change the rates yourself.
How are the rates updated?The rates are automatically updated on our server. Your web site then calls our server using the Dynamic Converter code to retrieve the latest rates. We use advanced caching technologies to make Dynamic Converter as fast and efficient as possible.
Which currencies are included with Dynamic Converter?For a full list of the currencies, click on the Dynamic Converter examples on the home page and scroll through the different currencies.
Can the currencies listed with Dynamic Converter be restricted?Yes, each account can specify which currencies they wish to be displayed on their site.
Can you add additional currencies for me?If there is a particular currency that you would like included in the Dynamic Converter service, e-mail us and we will contact you to advise the possibility of including that currency.
What type of rates are used?The rates used are known as spot rates or interbank rates.
Is Dynamic Converter easy to install?
Yes, Dynamic Converter is easy to install. You do not need to have web design or programming experience.
The majority of Dynamic Converter customers (web site owners/managers) install Dynamic Converter themselves without needing specific internet skills or the assistance of a web designer.
Do you provide Installation Instructions?Yes, we provide easy to understand installation instructions when you create an account for Dynamic Converter. The installation instructions include information about how you install Dynamic Converter together with information about choosing the the base currency, format etc.
Who installs Dynamic Converter?Dynamic Converter can be installed by either you (the web site owner/manager) or your web designer can install Dynamic Converter for you.
If I change a Dynamic Converter setting, do I need to update my website code?No, Once you have installed Dynamic Converter onto your website any changes in your Dynamic Converter console will be reflected on your site within 30mins. No reinstallation is required on your site.
Does Dynamic Converter require additional hardware, hosting or bandwidth costs?The currency rates are located on our server. You are not required to purchase any additional equipment to use Dynamic Converter. As the currency rates are not located on your server, you do not have any additional hosting or bandwidth costs or burdens.
I get this error in an alert box from IE, How do I fix this?Error: Internet Explorer cannot open the Internet site xxxxxxxx Operation aborted
This is due to the incorrect installation of Dynamic Converter.Please ensure you have placed the installation string just before the close </body> tag.
I have installed Dynamic Converter but none of the prices are being converted. What have I missed?The reason why no conversion is taking place is because Dynamic Converter is auto detecting prices with the following format
Currency Symbol ($,£,¥,€) Space (optional) Numbers (16 or 16.00 or 2,568.90)
If Dynamic Converter does not detect this formated text then it is skipped.
Will convert: $ 157.89, $156 and £15.00
Will Not convert: USD 157.89 or $AUD 134.00 (by default)
If you base currency does not use currency symbols EG ZAR 100.00 or 690.00 Sk you will need to update the following options within your Dynamic Converter console.
Base currency symbol: set to your currency symbol eg ZAR or Sk Base thousand/deciamal character: change if different Base currency display format: for our ZAR example you would select the ZAR 100.00 option and for the Sk example you would choose the 100.00 Sk option.
After updating these options, Dynamic Converter now knows how to detect prices on your site for conversion.
Things you or your Web Guru should know Dynamic converter will ...
- Need to detect a currency symbol with the digits within the same html block.
Wrong<div class="price"><span class="symbol">$</span>15.00</div> - This will fail DC detection as the symbol is contained in its own html block.
Correct<div class="price">$15.00</div> - There can be a space between the symbol and the digits or even have the symbol after the digits.
- The contents of the heading tags will be ignored, so no price detection will happen
within the heading tags. As too with meta,option*,form inputs values and Anchor tags.
*Option tags will be detected if the select tag parent has a class dcconvert tailing the
class attribute.
<SELECT class="yourstyle dcconvert" name="something"><option>Blue $34.00</option>.....
- If your cart has dynamic update of prices for products (ajax price changes from product
attribute changes), you can call Dynamic Converter to scan for the price with
if (window.dc_convert_now) dc_convert_now(); - Dynamic Converter will also execute the JavaScript function after converting the page if
the JavaScript function has been defined
dc_call_after_convert()
How much is Dynamic Converter?
Please see our Packages & pricing page for Dynamic Converter pricing information.
How can I pay for Dynamic Converter?Dynamic Converter can be paid on a monthly basis via PayPal subscriptions. Discounts do apply for longer subscription terms.
Can Dynamic Converter be implemented on multiple sites?Certainly can - however, we would suggest that you use a different account for each site - this will allow you to change settings on a site by site basis. But, if the settings for each site are exactly the same, you can use the same account, just make sure that all of the domains are listed in the allowed domains list (comma seperated).
Does Dynamic Converter automatically detect the Web Site Visitor's Country?
Yes, Dynamic Converter Enterprise level will automatically detects the web site visitor's country and then automatically displays the web site product and service prices in that appropriate international currency.
Why does a Convert hyperlink appear instead of a price?If the hyperlink next to the price reads "Convert", Dynamic Converter has detected that your home currency is the same as the base currency of the web site. It will read "Convert" rather than having two prices in the same currency. Click the "Convert" hyperlink and try selecting a different currency (eg USD - US Dollar) - all of the prices will then appear in that currency.
What do my Visitor's see for the International Currency?Your web site visitors will automatically see your product prices in their home currency. If a visitor views your page from England, they will see your prices in British Pounds, if from Japan, they will see Japanese Yen. If they want to - they can then click on the price hyperlink to change to a preferred currency.
What if I don't want my home country visitors to see "Convert" everywhere?Dynamic Converter can be tailored for your home country visitors. For your home currency visitors, you can choose what you would like to be displayed, for example you may simply want a "blank space" to appear with no alternate currency, or you may like to use a word other than convert, or you may like a default currency as $US prices etc. You will be able to choose how Dynamic Converter will appear for your home visitors when you use your Dynamic Converter console.
What happens if Dynamic Converter cannot detect the person's country?If for whatever reason Dynamic Converter is not able to determine the country from which someone is viewing a web site, it will display a default international currency. You can decide which currency you would like to be the default currency from your Dynamic Converter console. The US currency is often used as the default. The visitor will then be able to select their preferred currency from the currency drop down option.
What happens if a persons' country is not included in the Dynamic Converter currency list?If a person is viewing a web site from a country not included in your choosen currencies, the default international currency prices will appear. In your Dynamic Converter console you can decide which currency you would like to be the default currency. The US currency is often used as the default.
How does Dynamic Converter look?
You can customise Dynamic Converter to fit with the look and feel of your site. You can choose the colour, layout and format. We suggest that the Dynamic Converter prices appear next to or near your home base currency prices.
Does Dynamic Converter have to appear like it did in the demo Page?No, if you used the live demo of your site for Dynamic Converter, this was only an example of how Dynamic Converter could look on your web site. You can customize the display of Dynamic Converter in your Dynamic Converter console.
What if I don't want my home country visitors to see "Convert" everywhere?Dynamic Converter can be tailored for your home country visitors. For your home currency visitors, you can choose what you would like to be displayed, for example you may simply want a "blank space" to appear with no alternate currency, or you may like to use a word other than convert, or you may like a default currency as $US prices etc. You will be able to choose how Dynamic Converter will appear for your home visitors when you use your Dynamic Converter console.
Can I have only the international price converted within Ezimerchant?Sure, under the Dynamic Converter Settings, select the "convert international prices only" option.
I have some prices I would not like auto detected. How can I do this?This will require a span tag wrapped around the area where you do not want detected. The span tag will need the id="noconvert" to have the auto detect script bypass its contents.
Can I have the converted price in a different style?Yes. Under the Dynamic Converter Settings page, just enter the html wrapper in the before and after currency display boxes.
Eg.
Before currency display: <span class="convertedprice">
After currency display: </span>
Can Dynamic Converter alter the amount that is converted?
Yes. Dynamic Converter can increase or decrease the amount that you wish to convert. This can be by a percentage (eg. increase or decrease it by 10%) or by a fixed amount (eg increase it by 10 dollars).
Can Dynamic Converter remove the GST/VAT/Tax for the amount that is converted?Yes. Dynamic Converter can adjust the amount to be converted however you wish. You may have a local tax (eg Australian GST) that is not applicable when sending goods internationally. Therefore, you may wish to remove this amount before doing the conversion - Dynamic Converter supports you doing this. There are full instructions available for how you can use this option.
Can I continue to charge my customers in my business currency?
Yes, Dynamic Converter is designed for informational purposes to help web site visitors see an approximate cost of products and services in their home currency. You should let your customers know which currency they will be charged in. See the section below about "how should I tell my customers that the international conversions are approximate prices?".
Does Dynamic Converter go on the final order shopping cart page?Dynamic Converter is designed for informational purposes to help web site visitors see an approximate cost of products and services in their home currency. The currency conversion amount actually charged to a consumer's credit card is dependent upon a combination of the payment gateway used and the credit card bank/company's exchange rates at the exact time when the credit card is charged (with different banks charging different rates). For this reason we do not recommend that Dynamic Converter be added to the shopping cart page of a web site as the total converted amount may be different to the amount appearing on the consumer's credit card statement.
Are the Dynamic Converter currencies the exact currencies that will be charged to the web site customer?Dynamic Converter is designed for informational purposes to help web site visitors see an approximate cost of products and services in their home currency. The currency conversion amount actually charged to a consumer's credit card is dependent upon a combination of the payment gateway used and the credit card bank/company's exchange rates at the exact time when credit card is charged (with different banks charging different rates). For this reason, the exact international rates appearing with Dynamic Converter, will not be the exact rates charged by the credit card company and appearing on the customer's credit card statement.
How should I tell my customers that the international conversions are approximate prices?We suggest that a note be made on the web site in your preferred location (at the bottom of each page and/or in an information page section) including information such as the following : confirming that the currency conversion amounts appearing on product pages are for informational purposes and are approximate amounts in the converted currency, that the consumer's credit card will be charged in …….. (Australian dollars, UK pounds, your business currency), and the converted amounts are not necessarily the exact amount which will appear on the consumer's credit card statement.
Below is a disclaimer you may wish to place on your site.
While all care has been taken in making available and maintaining the Currency Conversion
Rates displayed on this site, such conversion rates are estimates only of currency
conversions that may apply to a transaction. These rates are provided for information
purposes only without express or implied warranty. The Currency Conversion Rates should not
be relied upon as actual currency conversion rates that may be applied to any particular
transaction as such rates will frequently fluctuate over time and vary between various
financial providers.
Will Dynamic Converter slow down my site?
If Dynamic Converter is installed correctly, there should be no noticable delay in the displaying of your webpages. The requested script from our servers are keeped as small in size as possible for your needs. Dynamic Converter uses advanced caching techniques, this means that this script will generally only be downloaded to the client once per user session. After it has been downloaded to the client once, the client will then use the script from their browser cache - therefore no longer downloading the script. This ensures that Dynamic Converter has the least impact on your sites performance as possible.
What happens to my web site if the Dynamic Converter server fails?If for some reason the Dynamic Converter server is unavailable, what will happen depends on a variety of issues - The type of browser the client is using to access your site (ie Netscape, Internet Explorer, FireFox, Safari etc) The version of the browser If the client is accessing the site via a proxy server What caused the Dynamic Converter server to be unavailable (ie network connection down, server down etc)
All of these issues contribute to what will happen. Dynamic Converter has been designed so that if the request for the Dynamic Converter script fails, the web page will still display correctly without any errors. This is generally what will occur. However, in certain circumstances (eg a proxy server is being used) and certain browser configurations, a JavaScript error may be displayed when the page is viewed and the server is unavailable.
Where are your Dynamic Converter servers located?There are currently three Dynamic Converter servers located in the US.
Do you offer a service guarantee?We do not offer a service guarantee due to a number of variables that are outside of our control (ie network connectivity, hardware, software etc).
What is the Minimum Term?
Above the free Pro level, Dynamic Converter is licenced on a monthly (month to month) basis. Discounts are offered for longer terms.
How can I pay for Dynamic Converter?Dynamic Converter is paid via PayPal subscriptions.
Will Dynamic Converter only work on one page?No, Dynamic Converter will work on every page of your web site. There is no limit to the number of pages you can use Dynamic Converter on for a single site.
What is the minimum browser support?Dynamic Converter uses DOM (Document Object Model) functions. Any browser that supports these according to standards will work with Dynamic Converter.
We have coded however that IE versions below 5.5 will exit our script gracefully due to incompatibility.
